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[2002-05-12 04:32:02 CDT (May Sun) 1021195922]

 Delivery "issues" (Score:4, Funny)
by shatteredpottery on Saturday May 11, @22:49 (#3504508) Alter Relationship
(User #320695 Info) Any omissions of brand names or vagueness is deliberate to protect the innocent:

A dot-bomb I was contracting for had ordered three racks, stuffed with the requisite servers, switches and so forth (mostly Compaq and Cisco stuff). The boss was great at programming, but not so bright when it came to physical items.

The populated racks arrived in town, at the vendor's local warehouse. They called and asked how it should be delivered. The boss insisted on talking to them, rather than letting the shipping/receiving guy deal with the new toys. Consequently the vendor was told, by the boss, that we had a loading dock at our building. We did not.

"But I thought a loading zone was the same as a loading dock." he later declared. Sorry Dean, they are different.

So the truck & racks arrived. Naturally, they'd sent a truck without a hydraulic/electric tailgate, and only one guy. Each rack was about 1100 lbs. The boss wanted to try unloading them then and there, but even he soon realized that that was not feasible. So they went back.

Several days passed, but the vendor had no suitable truck. After a lot of tantrums from the boss, they finally rented a truck with the necessary tailgate. It arrived at our building, and unloaded the racks and their pallets. Incidentally, everything was properly secured inside the truck both times.

Unfortunately, the boss (who had personally ordered the equipment, which was totally wrong for our needs, but that's another story) never checked dimensions. The racks were 1/2" taller than the elevator doors.

Impatient boss didn't want to remove the servers, etc., disassemble the racks and take the pieces upstairs. Rather, he insisted on getting everyone from the office, removing the pallets (after which the racks were still that 1/2" too tall) and trying to ram them through the doors. Dean sometimes had a hard time with concepts like "metal" and "concrete". Several bad dents and chips later, he gave up.

Next, Dean thought of the brilliant idea of tilting 1100 lb racks. On a tile floor. Even with everyone helping, once tilted, it started sliding uncontrollably and fell over with a massive boom.

Did this discourage him? Nope. He (with help) shoved the first one into the elevator, and somehow got it angled in there. When the doors closed, they scraped along the bottom corner of the rack, and the stainless steel took a nasty gouging.

Unfortunately, the elevator was rated for 800 lbs, not 1100lbs, certainly not 1100lbs with Dean and three helpers = almost 2000 lbs. Nothing dramatic, but the elevator safeties cut in and the elevator wouldn't budge.

Deans's solution? Use a screwdriver and force the fireman's override switch on, of course. I decided it was prudent to take lunch just then. When I got back, they'd gotten:

   1. All three racks upstairs
   2. Screamed at by the building manager for the cosmetic damage (the lobby floor got chipped up, the elevator doors, internal and external were badly marred, the hallway on our floor had some fresh holes in the walls and a damaged corner or two).
   3. Everyone in the building was mad, as the elevator motor was smart enough to realize it was gettng overtaxed, and it shut down after the last rack. This left a 20-story building with only one elevator. At lunchtime.

When they finally made it into the server room, we discovered that, as one might suspect, a number of the units did not function, and had to be replaced. Sure enough, the boss tried to get it replaced on warranty, but I left not long after, so I don't know how things played out...

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